Frequently Asked Questions
Everything you need to know about our sustainable collections and shopping experience.
What is the Collina Strada approach to sustainability?
We prioritize eco-conscious manufacturing by using deadstock fabrics, organic materials, and local production in New York to minimize our carbon footprint and reduce waste.
How long will it take for my order to ship?
Orders are typically processed within 3-5 business days. Domestic shipping within the US takes approximately 5-7 business days, while international shipping varies by destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain sale items and custom pieces are final sale.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
How do I determine my size?
Each product page includes a specific size guide. Since many of our pieces feature unique silhouettes and stretch fabrics, we recommend checking the measurements provided for the best fit.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately. Please contact our customer service team within 1 hour of purchase if you need to make changes, though we cannot guarantee modifications.